Library insight
51% of AI ideas sit in operations and supply chain
51%
What you see
In the MetroMinds Library, 2,524 of 4,980 use cases, or 51 percent, sit in Operations and Delivery or Supply Chain and Sourcing. By industry the share runs from 73 percent in transportation and logistics and 69 percent in manufacturing down to 28 percent in professional services.
Why it matters
Operational use cases score about the same on business value as the rest (3.81 against 3.83) but lower on feasibility (2.98 against 3.63). A portfolio governed without the people who run operations is missing the ones who have to make most of it work.
What you can do
Name a process owner from operations for every operational use case, and look at the capabilities where several initiatives cluster to decide which goes first. The full article sets out what this asks of the COO.
