Skip to main content
MetroMinds
Platform
Solutions
Tools
Insights
Pricing
Book a demo Log in
Government

Show the value of AI in public services without promising job cuts.

Public organisations rarely bank AI savings as fewer staff. The value shows up as capacity for backlogs, shorter waiting times and fewer errors. MetroMinds makes that value visible per use case, and records what the EU AI Act asks for each one.

490government use cases
3.89average business value, our highest
34%ready to scale now
Government in focus

Casework leads, and public bodies have extra duties

Applications, objections and files that need a decision make up the largest group. Where AI touches access to public services, public bodies do more than other deployers.

78Case andException Handling39Policy &Regulatory Mapping19ResourceAllocation19Service DeliveryManagement18Risk Monitoringand Reporting
Source: MetroMinds Library, 490 government use cases, August 2026.
81%score 3 or higher on feasibility397 of 490 government use cases

What public bodies do extra

  • A fundamental rights impact assessment before a high-risk system is used
  • Registration of the use in the EU database
  • Human oversight by staff with the competence and authority to act

Casework and policy

Case and exception handling is the largest capability, with 78 use cases: applications, objections and files that need a decision. Mapping policy and regulation to daily work comes second.

Top 5 capabilities

  1. Case and Exception Handling78
  2. Policy & Regulatory Mapping39
  3. Resource Allocation19
  4. Service Delivery Management19
  5. Asset Reliability and Compliance18

Government use cases are also among the easier ones to deliver: 81% score 3 or higher on feasibility.

How public organisations show the value of AI

Government use cases by value and feasibility

Business value 3.89Feasibility 3.47Risk 3.80

Source: MetroMinds Library, 490 government use cases, August 2026. High means a score of 4 or 5.

Browse government use cases

Filter by subsector, function or AI domain and compare benchmark ranges and risk scores.

Browse public use cases with benchmark ranges and risk scores.

Open the full explorer

Public services carry extra obligations

Access to public benefits and services.

54 government use cases, 11%, touch eligibility for public assistance and services, an Annex III area. Public bodies carry out a fundamental rights impact assessment and register the use in the EU database.

Employment.

7 use cases allocate, monitor or assess public sector staff.

Annex III high-risk obligations apply from 2 December 2027. Use cases such as policy mapping are usually outside Annex III, but they still belong in your AI register.

See how the AI register records each system

Check whether one of your use cases is high-risk.

Run the EU AI Act check

More capacity, different work

Pick a job family and see how AI shifts the work from searching and checking to reviewing and deciding.

See how roles change with AI.

Open the workforce view

Read more about AI in government

See how a public organisation's AI portfolio comes together

We show a demo portfolio with capacity based value, workforce impact and an AI register ready for the EU AI Act.